1. Who We Are
AiR (Ai Results) is operated by Duo Marketing Group, a company registered in Utah, United States. Our principal place of business is Logan, Utah.
When this policy refers to "AiR," "we," "us," or "our," it means Duo Marketing Group. We operate the website getairesults.ai and the AiR platform (collectively, the "Services").
For privacy matters, contact us at: (435) 755-0595.
2. What We Collect
Information you provide directly
- Account & contact information: name, email address, phone number, company name, and job title when you sign up or contact us.
- Billing information: payment card details processed securely through Stripe. We do not store raw card data.
- Content & queries: the search queries, keywords, and competitor names you submit to the AiR platform when monitoring AI visibility.
- Communications: messages you send us via email or our contact form.
Information collected automatically
- Usage data: pages visited, features used, time spent, and interactions with our platform.
- Device & technical data: IP address, browser type and version, operating system, and referring URLs.
- Analytics data: aggregated behavioral data collected via Google Analytics (GA4) and Plausible Analytics to help us understand how users engage with our Services.
Information from third parties
- Payment processors: Stripe may share transaction confirmation and fraud-prevention signals with us.
- AI platforms: we query platforms such as ChatGPT, Gemini, Google AI Overviews, Google AI Mode, and Perplexity on your behalf to retrieve visibility data. We do not receive any personal data from these platforms.
3. How We Use It
We use the information we collect to:
- Provide, maintain, and improve the AiR platform and its features.
- Process payments and manage your subscription.
- Respond to your inquiries and provide customer support.
- Send transactional emails (receipts, account alerts, service updates).
- Send marketing communications about new features or promotions — you may opt out at any time.
- Monitor and analyze usage trends to improve our Services.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
We rely on the following legal bases for processing your data: performance of a contract (delivering the Services you subscribed to), legitimate interests (improving our platform, preventing fraud), legal obligation (regulatory compliance), and consent (marketing emails).
4. Sharing Your Data
We do not sell your personal information. We share data only in these limited circumstances:
- Service providers: trusted vendors who process data on our behalf, including cloud hosting (AWS), payment processing (Stripe), email delivery (Postmark), and analytics (Google Analytics, Plausible Analytics). All providers are bound by data processing agreements.
- Legal requirements: we may disclose data when required by law, court order, or government authority, or to protect the rights, property, or safety of AiR, our users, or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
- With your consent: in any other situation where you have explicitly consented to the sharing.
5. Cookies & Tracking
We use cookies and similar tracking technologies to operate our Services and understand how they are used. For full details, please see our Cookie Policy.
In summary, we use:
- Essential cookies required for authentication and platform functionality.
- Analytics cookies via Google Analytics (GA4) and Plausible Analytics to measure traffic and usage patterns.
- Payment cookies set by Stripe on checkout pages.
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
6. Data Retention
We retain your data only as long as necessary for the purposes described in this policy:
- Account data: for the duration of your account plus 30 days after deletion to allow for recovery, then permanently deleted.
- Usage & analytics data: aggregated and anonymized after 24 months.
- Financial records: retained for 7 years as required by applicable tax and accounting laws.
- Contact form submissions: retained for 12 months then deleted.
You may request export or deletion of your data at any time by contacting us. See Section 7 for your full rights.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data, subject to legal retention requirements.
- Portability: receive your data in a structured, machine-readable format.
- Objection / restriction: object to or request restriction of certain processing activities.
- Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.
- Opt out of marketing: unsubscribe from marketing emails via the link in any such email or by contacting us directly.
To exercise any of these rights, contact us by phone at (435) 755-0595. We will respond within 30 days. If you are located in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.
8. Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our infrastructure is hosted on AWS and protected by Cloudflare, with TLS encryption in transit and encryption at rest for sensitive data.
For full details on our security practices, see our Security page.
No method of transmission over the internet or electronic storage is 100% secure. If you discover a security vulnerability, please contact us at (435) 755-0595.
9. Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from anyone under 16. If we become aware that we have collected personal data from a child under 16, we will delete it promptly. If you believe we have inadvertently collected such data, please contact us immediately.
10. International Transfers
AiR is operated from the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your country.
Where required, we rely on appropriate safeguards for these transfers, including Standard Contractual Clauses. Contact us for more information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address on your account) and/or by posting a prominent notice on our website at least 14 days before the changes take effect.
Your continued use of the Services after the effective date constitutes acceptance of the revised policy. We encourage you to review this policy periodically.